Support for clients uninterrupted

March 30, 2020

In line with national efforts to limit the spread of COVID-19, Primary has moved all staff to telework. Our first thought is for the health and well-being of all our clients, suppliers, colleagues and team. 

Normal working hours remain 8.30am to 6pm, and our often used 24×7 support will continue as required for all clients.

We have invested heavily in cloud-based systems and mobile technology over the past few years to ensure clients can contact us anytime and receive full service from any location. All members of our team have been set up to work remotely and maintain access to all our servers and network. We are already helping clients deliver online events and more written or video communication.

It’s business as usual, with some minor process changes. These will be tailored to ensure maximum effectiveness over time and currently include: 

  • All of our inbound office phone lines will be diverted to the phones of specific staff
  • Outbound calls will be made from mobile phones rather than our switch number
  • Clients are provided with direct mobile numbers for their support teams – see below
  • Meetings will be conducted using Zoom video conferencing or our teleconferencing lines
  • Training and workshops will be delivered using Zoom video conferencing

Colleagues in Hong Kong have just returned to their consultancy offices after teleworking for seven weeks. Their experience has informed our new support structures and we are also tailoring support to each client’s systems to maximise our services during this unprecedented time. 

As always, we are all here and available to support clients. We welcome ideas, queries or suggestions on how we can continue to provide leading services during this unprecedented time.

We know that it will be a very stressful period, even for those who do not suffer from the virus during the coming months. Every home, business and organisation will be affected. Every day we will face a new challenge, and hopefully also be able to share a new victory.

Staying in touch by phone, and sharing experiences will be essential. Please get in touch at any time.

Chris Hall,
Chief Executive Officer

Largest delegation of Australian and Pacifica First Nations Women break silent codes

March 6, 2020

Prominent Goreng Goreng woman and First Nations Advocate, Dixie Link-Gordon and international human rights artist, Belinda Mason, are leading the largest delegation of First Nation’s women from across Australia and the Pacifica (Thursday Island, Fiji, Cook Islands, Papua New Guinea and Aotearoa) to New York this week, as part of a movement to break cycles of family and gendered violence for Indigenous women and their communities.

The ‘Breaking Silent Codes’ movement uses first nations lived experience and local solutions to domestic and family violence, sharing cross cultural programs and resources to address the epidemic of violence that first nations women experience. The movement’s song lines and stories have been captured by Mason in an exhibition of portraiture photography and storytelling to promote first nations women’s lived experiences of violence.

Up until Wednesday the women were a significant program session at the UN Committee on the Status of Women conference in New York, until the 12,000 strong conference on global women’s rights was cancelled due to the threats caused by COVID19. Regardless, the delegation will maintain their hectic meetings program with global women’s changemakers who’s energies will combine in advocacy for First Nations women’s rights – virus or no virus!

The delegation, through the strong support of New York and Washington women’s organisations, have moved the panel event and exhibition to ensure that their sold-out attendees can participate in the international discussion.

Primary has been proud to provide pro-bono support Dixie, Belinda and their ‘Breaking Silent Codes’ delegation in the gritty and necessary work they are doing. The delegation have been proudly supported by women’s and social justice organisations (Women’s Electoral Lobby, YMCA, UN Women, Oxfam, Mura Kosker Sorority Inc, Australian Council of Churches), PwC, Government (Homelessness NSW, City of Sydney and Create NSW), corporates and philanthropists, who were committed to ensure Breaking Silent Codes and First Nations Women from Australia and the Pacifica get their deserved seat at the table.

The Breaking Silent Codes movement is extremely determined group of resilient women who showcase the strength of collaboration in creating truly sustainable change in our local, national and international communities.